Refund policy
RETURN & REFUND POLICY — LALA ELECTRONIC
At Lala Electronic, we are committed to your satisfaction. Please read our return and refund policy carefully before purchasing.
Returns
- Unused products in original packaging may be returned within 7 days of delivery
- Products must be in original condition — uninstalled, undamaged, with all accessories and packaging intact
- Returns are not accepted for products that have been installed, used, or damaged after delivery
Manufacturing Defects & Warranty
- All Skyflame and Asia Gas products come with the manufacturer's warranty
- If you receive a defective product, contact us within 48 hours of delivery with photos/video as proof
- Warranty claims are handled directly through Skyflame/Asia Gas service centers
Refunds
- Approved refunds will be processed within 7–10 business days
- Refunds are issued via the original payment method or bank transfer
- Delivery charges are non-refundable
Exchanges
- We offer exchanges for the same or equivalent product if a manufacturing defect is confirmed
- Exchange requests must be made within 7 days of delivery
How to Request a Return
- Email: lalaelectronicsofc@gmail.com
- Provide your order number and reason for return
Non-Returnable Items
- Products that have been installed or connected to gas supply
- Products damaged due to improper installation or misuse
- Products without original packaging